1. What Information We Collect

We collect various types of information in order to deliver and improve our services. This includes:

• Personal information like name, email address, phone number, and delivery address.
• Order information such as items ordered, payment method, order history, and total amounts.
• Technical data like IP address, browser type, access times, and device identifiers.
• Location information if you have granted us permission to collect it.
• Authentication data from third-party services like Google or Facebook if used for login.
• Product warranty information such as product model name, model number, serial number, issue description, and documents like invoice or warranty card required for processing warranty claims.

2. Communication Consent

By registering on or using TANTANCART, you grant us permission to send you transactional alerts, promotional content, and service-related announcements through SMS, email, WhatsApp, or app push notifications. You may opt out of promotional messages at any time using the provided unsubscribe links or by contacting customer support.

3. How We Use Your Data

Your data is processed for legitimate business purposes, including:

• Fulfilling your orders, processing payments, and providing confirmations.
• Improving our website, app, and customer service.
• Offering you personalized recommendations and discounts.
• Conducting audits, fraud detection, and legal compliance checks.
• Sending important updates about the platform and your activity.

4. Data Sharing

We only share your data in the following circumstances:

• With delivery agents, to ensure timely and accurate delivery of your orders.
• With payment gateways and processors to complete transactions securely.
• With customer support teams for troubleshooting and query resolution.
• With legal authorities if required by applicable laws or court orders.

5. Cookies & Analytics

We use cookies and similar technologies to enhance your experience, monitor site performance, and track usage patterns. This helps us make data-driven improvements. You may disable cookies via your browser settings, though some features may be limited.

6. Your Rights

• You can request access to view what personal data we hold about you.
• You have the right to rectify incorrect or outdated information.
• You can object to processing under certain circumstances.
• You can request deletion of your data by writing to privacy@tantancart.in.

7. Delete Your Account

If you no longer wish to use TANTANCART, you may delete your account using either of the following options:

• Navigate to the app: Profile > Delete Account
• Submit a request via email to privacy@tantancart.in along with your registered mobile number

Once the deletion request is received, our team will contact you for confirmation and a brief verification. After account deletion, it cannot be restored. Some information may still be retained securely for legal, compliance, or financial purposes.

8. Data Security

We follow strong security measures including encrypted storage, secured data transfers, role-based access controls, and routine audits. Despite our best efforts, no digital platform is entirely immune to risk. Therefore, never share your OTPs or passwords with anyone, including our team. TANTANCART will never request sensitive information via call or message.

9. App Safety & Legal Compliance

TANTANCART is a secure platform developed with user privacy in mind. We do not collect, process, or promote any health-related or illegal content. Our services are designed for general consumers without any age restrictions, except where required by law (e.g., alcohol or tobacco). We comply with all Indian IT and e-commerce regulations and actively monitor for misuse or policy violations.

10. Grievance Officer

In compliance with the Information Technology Act, 2000 and associated rules, we have appointed a Grievance Officer to address privacy-related concerns:

Designation: Grievance Officer
Email Address: privacy@tantancart.in

11. Policy Changes

This Privacy Policy may be revised from time to time to reflect changes in business operations, regulations, or customer feedback. We reserve the right to modify this document at any time. Users will be notified via the app or email 7 days in advance of material changes. Your continued use of the platform after updates constitutes acceptance of those terms.